RETURNS & EXCHANGES POLICY
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at firstname.lastname@example.org within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we are happy to work with you to make things right.
In-stock items normally ship within 5-7 business days after an order has been placed. Once an item has shipped, cancellation is not possible. Pillows, Bedding, Drapes, rugs shower curtains, custom and special order items cannot be cancelled.
To make a return, contact our customer service team at: email@example.com. You must include your order number, prepay the postage, and insure each package.
Returns are subject to a 35% restocking fee. Items must be returned unopened in the original packaging, packed exactly as it was shipped, otherwise returns will not be accepted.
You will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc). Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.